Local practices are working in partnership with Dorset HealthCare, Dorset County Hospital and SWAST to support improved access to GP services. We are in the developmental phase at the moment and will be providing an improved access service in a staged approach which will commence in early 2018
When making on line booking - Please remember the appointments bookable are only for 10 minutes, appointments such as medicals will need longer 20 minutes these are not bookable on-line you will need to contact the surgery direct for these appointments.
also On-line appointments are for non-urgent appointments only please contact the surgery for urgent appointments in the normal way.
IMPORTANT CHANGES TO THE MANAGEMENT OF PATIENT APPOINTMENTS. see below document.
Changes re triage at Whitecliff and Child Okeford surgeries
How to get the most out of a doctor’s appointment
Alternatives to GP Appointments
Frequently asked Questions
Whitecliff Surgery Timetable Child Okeford Surgery Timetable
Make the Most of your Appointment
We operate an appointment system at both surgeries.
Although we try very hard to accommodate everyone, it isn’t always possible to offer you an appointment at the ideal time.
If you need to see the doctor urgently you will of course be seen as soon as possible.
One appointment is for one person only; if someone else needs attention they will need a separate appointment.
To ensure that patients with really urgent problems can be given prompt attention, please don’t ask for an urgent appointment for:
- Repeat prescriptions
- Blood tests or blood pressure checks
- Pill checks or routine ante-natal checks
- Certificates for work
- Minor ailments such as coughs and colds Long standing medical problems
At certain times in the year we have pressure on our system. Please help us to provide the appropriate appointment for you by using the following guidelines:
ROUTINE- reviews, checkups, non-urgent matters.
IMMEDIATELY NECESSARY/URGENT- same day appointments. .
PLEASE NOTE AT WHITECLIFF SURGERY IMMEDIATELY NECESSARY APPOINTMENTS ARE NOW DEALT WITH BY OUR TRIAGE SYSTEM - You will be asked for a telephone number for a Doctor to contact you if you ask for an appointment for the same day. Please do not come into the surgery for an appointment the same day, give us a ring to enable us to get a Doctor to ring you
EXTENDED SURGERIES - These are surgeries held out of normal surgery times (held after 6.30pm) and are available throughout the working week.
Monday to Thursday appointments/telephone appointments are available from 6.30 to 7.20pm at Whitecliff Surgery and at Child Okeford surgery Monday, Tuesday or Thursday 6.30 to 7.20pm.
TO CANCEL YOUR APPOINTMENT-
You can cancel your appointment by phone.
You can cancel your appointment on-line, please ask at reception for details.
You can cancel your appointment by text. Please text your name, date of birth and appointment date to:-
0796 822 5548