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Friends and Family Test

The Friends and Family test is a way of gathering anonymous feedback about your recent experience and  enables us to understand what we do well and what aspects of your care we offer could be improved.  The responses you give are not linked to your name or your medical records in anyway.

The results for November 2017 are as follows.

(Questionnaires completed -  12 written responses, 584 via telephone texting, 17 by website)

Extremely likely to recommend us to Family and Friends - 79%

Likely to recommend us to Family and Friends - 15%

Neither likely or unlikely to recommend us to Family or Friends- 2%

Unlikely to recommend us to Family and Friends - 1%

Extremely unlikely to recommend us to Family and Friends - 2%

Don't Know - 1%

To take part in this survey for December please complete a form at the surgery or follow link on our home page.

Friends and Family video

Success so far:

• Ratings for all healthcare settings have so far been overwhelmingly positive

• Around 9 out of 10 patients who have taken part gave positive feedback on NHS services

• The NHS Friends and Family Test has produced almost 17 million pieces of feedback nationally so far, making it the biggest source of patient opinion in the world.

• The NHS Friends and Family Test has already driven thousands of initiatives to make changes, large and small, across most of the NHS.



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